Shipping policy
Where We Ship
FITFO Athletics ships to all 50 United States and US territories, and to 27 countries outside the US, among them Canada, the United Kingdom, Australia, Japan and most of the EU. Checkout lists every destination we ship to.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). Orders placed during major launches, drops, or restocks may take longer to process — we'll notify you if there's a delay beyond 5 business days.
Pre-Order and Drop Items
Items marked "Pre-Order" or "Coming Soon" are not in stock yet. They ship on the estimated ship date listed on the product page. Those dates are projections based on manufacturing timelines and can move. If we can't ship by the date listed, we'll email you with a revised date. You can accept it or cancel for a full refund. We'll email you the moment your order ships.
Shipping Rates & Transit Times
Free standard shipping on US orders of $100 or more.
Standard Shipping (3–7 business days): Rates calculated at checkout
International shipping: rates and delivery estimates come from the carrier (USPS or DHL Express) and show at checkout before you pay. Import duties and taxes may apply in your country. Our prices and shipping rates don't include them unless checkout shows them.
Shipping times begin the day your order ships, not the day it's placed. Transit times are estimates provided by the carrier and are not guaranteed.
Tracking
As soon as your order ships, you'll receive a confirmation email with tracking information. If you haven't received tracking within 7 business days of placing your order, contact us at support@fitfoathletics.com.
Lost or Delayed Packages
FITFO Athletics is not responsible for lost, stolen, or delayed packages once they've been scanned as delivered by the carrier. If your package is marked delivered but you can't locate it:
- Check with neighbors and your local post office
- Wait 48 hours — carriers sometimes mark packages delivered prematurely
- File a claim with the carrier (USPS, UPS, FedEx or DHL) directly
- Email us at support@fitfoathletics.com and we'll help however we can
Incorrect Addresses
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or undeliverable address, the customer is responsible for re-shipping costs.
Damaged or Defective Items
If your order arrives damaged or defective, email us within 7 days of delivery at support@fitfoathletics.com with photos.
Questions?
Email us at support@fitfoathletics.com. We read every message.